Madalyn Reine
East Falmouth,MA
Summary
Dependable worker with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
7
7
years of professional experience
Work History
Crew Member
Dunkin Donuts
Falmouth, MA
08.2018 - 01.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Restaurant Hostess
Pier 37 Boathouse
Falmouth, MA
05.2017 - 07.2018
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Education
Bachelor of Arts - Criminal Justice
Westfield State University
Westfield, MA05-2024
High School Diploma -
Falmouth High School
Falmouth, MA06-2020
Skills
- Cash Handling
- Inventory Counts
- Customer Service
- Compliance And Regulations
- Kitchen Equipment Maintenance
- Complaint Resolution
- Communication
- Training
- Menu Memorization
- Point Of Sale (Pos) System Operation
- Workflow Coordination
- Restaurant Policies And Procedures
Timeline
Crew Member
Dunkin Donuts
08.2018 - 01.2024
Restaurant Hostess
Pier 37 Boathouse
05.2017 - 07.2018
Bachelor of Arts - Criminal Justice
Westfield State University
High School Diploma -
Falmouth High School