Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Maddie Craighead

Tucson,AZ

Summary

Dynamic professional with a strong background in healthcare and customer service. Proven critical thinking and problem resolution skills, enhancing patient care and clinic efficiency. Recognized for improving workflow and fostering positive relationships, while maintaining compliance with health codes and ensuring exceptional guest experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Vitality Provider

Canyon Ranch
10.2024 - Current
  • Assess patient and develops tailored care plan based off of specific needs and medical conditions, health goals etc.
  • Provides a welcome and safe environment for patients to feel heard and cared for
  • Strong critical thinking skills
  • Developed and maintained courteous and effective working relationships.
  • Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Beverage Cart Attendant & Bartender

Glenmoor Country Club
03.2023 - 08.2024
  • Provided exceptional customer service by engaging with guests and addressing beverage requests promptly.
  • Operated beverage cart efficiently, ensuring timely delivery of drinks to players on the course.
  • Maintained cleanliness and organization of cart, adhering to health and safety standards.
  • Collaborated with golf course staff to coordinate service during busy events effectively.
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.

Medical Assistant

Skyridge Hospital
10.2021 - 02.2023
  • Conducted preliminary patient assessments, recording vital signs and medical histories with precision.
  • Enhanced patient communication by addressing inquiries about treatments and follow-up care instructions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted risk assessments to identify vulnerabilities in data handling processes.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.

Beverage Cart Attendant

Pinery Country Club
05.2020 - 05.2022
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assisted in training new staff, sharing best practices and tips for excellent customer service.
  • Monitored trends in beverage preferences, suggesting adjustments to inventory that aligned with customer demand.
  • Managed inventory effectively, reducing waste and ensuring popular items were always in stock.

Education

Bachelor of Science - Dietetics

University of Arizona
Tucson, AZ
12-2026

Skills

  • Problem resolution
  • Active listening
  • Calm under pressure
  • Attention to detail
  • Time management
  • Critical thinking
  • Computer skills
  • Clinical documentation
  • Alcohol awareness
  • Inventory
  • Health codes compliance

Accomplishments

  • Involved with new groundbreaking research on the Vagus Nerve - The tenth cranial nerve that is associated with trauma response
  • Research - Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.

Certification

  • RMA - Registered Medical Assistant
  • Serve Safe
  • CPR
  • Lifesaving Care

Timeline

Vitality Provider

Canyon Ranch
10.2024 - Current

Beverage Cart Attendant & Bartender

Glenmoor Country Club
03.2023 - 08.2024

Medical Assistant

Skyridge Hospital
10.2021 - 02.2023

Beverage Cart Attendant

Pinery Country Club
05.2020 - 05.2022

Bachelor of Science - Dietetics

University of Arizona

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