Maddie Foltz
Derby ,KS
Summary
Dynamic optician with extensive experience at Lentz Eye Care & Associates, excelling in optical measurements and customer service. Proven ability to enhance patient satisfaction through expert frame selection and effective communication. Skilled in managing inventory and educating clients on eyewear care, contributing to a seamless patient experience and increased sales.
Overview
7
7
years of professional experience
Work History
Optician
Lentz Eye Care & Associates
05.2023 - Current
- Assisted patients in selecting appropriate eyewear based on prescription and personal style.
- Conducted vision tests to ensure accurate lens measurements and adjustments.
- Managed inventory of optical products, ensuring availability of popular styles and brands.
- Educated clients on proper eyewear care and maintenance techniques for longevity.
Optometric Assistant
Lentz Eye Care & Associates
07.2021 - 05.2023
- Assisted in patient check-in and scheduling, enhancing clinic efficiency.
- Maintained and updated patient records using electronic health record systems.
- Supported optometrists during examinations, ensuring smooth workflow and patient care.
- Educated patients on contact lens use and proper eye care practices.
Restaurant Hostess
Longhorn Steakhouse
10.2020 - 07.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Assisted in training new staff on customer service best practices and operational procedures.
- Coordinated with kitchen and serving staff to ensure seamless communication during busy periods.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Cashier
Hardees Fast Food
02.2019 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through regular reconciliation practices.
- Assisted in stocking shelves and organizing merchandise to enhance store presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Derby High School
Derby, KS05.2021
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Optical orders
- Progressive lenses expertise
- Frame selection
- Product upselling
- Contact lens
- Visual acuity testing
- Eyewear brands
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Corrective lens options
- Attention to detail
- Patient history documentation
- Appointment scheduling
Timeline
Optician
Lentz Eye Care & Associates
05.2023 - Current
Optometric Assistant
Lentz Eye Care & Associates
07.2021 - 05.2023
Restaurant Hostess
Longhorn Steakhouse
10.2020 - 07.2021
Cashier
Hardees Fast Food
02.2019 - 10.2020
High School Diploma -
Derby High School