Maddie Maple
Godfrey,IL
Summary
Proven Sales Associate at Rolling Hills Golf Course - customer service and problem-solving, significantly enhancing customer satisfaction during peak hours. Expert in teamwork and collaboration, efficiently managed merchandise and resolved customer challenges, ensuring product availability and store excellence. Demonstrates exceptional time management and customer service skills, driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Sales Associate
Rolling Hills Golf Course
09.2018 - 10.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Billing Specialist
Heitz Optical
01.2016 - 09.2017
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Researched and resolved billing discrepancies to enable accurate billing.
Education
Associate Degree In Nursing - Nursing
Lewis And Clark Community College
Godfrey, ILSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Sales Associate
Rolling Hills Golf Course
09.2018 - 10.2024
Billing Specialist
Heitz Optical
01.2016 - 09.2017
Associate Degree In Nursing - Nursing
Lewis And Clark Community College
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