MADELINE MCDONALD
Surfers Paradise,QLD
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server and Bartender
The Sporting Globe Bar & Grill
03.2025 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server and Bartender
Twin Peaks Resturants
08.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Coconuts at the Lake
05.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Cheesecake Factory
01.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
T-shotz
07.2020 - 07.2021
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
True Food Kitchen
03.2019 - 12.2019
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
IHOP
01.2016 - 02.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
St. Pius X High School
Kansas City, MO05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- Multitasking and organization
- Hospitality service expertise
Certification
RSA certification
Timeline
Server and Bartender
The Sporting Globe Bar & Grill
03.2025 - Current
Server and Bartender
Twin Peaks Resturants
08.2022 - 01.2025
Bartender
Coconuts at the Lake
05.2022 - 08.2022
Server
The Cheesecake Factory
01.2022 - 05.2022
Server
T-shotz
07.2020 - 07.2021
Server
True Food Kitchen
03.2019 - 12.2019
Server
IHOP
01.2016 - 02.2019
High School Diploma -
St. Pius X High School
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