Madison Melfi
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Hostess
Freedom Square Diner
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Sales Associate
Rally House
09.2021 - 10.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Nursing
Community College of Allegheny County
Pittsburgh, PA06.2025
High School Diploma -
Oakland Catholic High School
Pittsburgh05.2023
Skills
- Dining Room Management
- Reservations Management
- Customer Service
- Server Support
- Inventory Control
- Customer Needs Assessment
- Payment Processing
- Client Service
- Cash Handling Accuracy
- Time Management
- Fitting Room Maintenance
- Merchandise Display
Timeline
Hostess
Freedom Square Diner
08.2023 - 01.2024
Sales Associate
Rally House
09.2021 - 10.2022
No Degree - Nursing
Community College of Allegheny County
High School Diploma -
Oakland Catholic High School
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