Maddie Sullivan
Jonesboro,AR
Summary
Dynamic and results-oriented Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy operations and patient satisfaction through expert medication dispensing and exceptional customer service. Skilled in pharmacology knowledge and team collaboration, I significantly contributed to workflow optimization and inventory management, ensuring accuracy and efficiency in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
Mayfield, KY
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Barista
Starbucks, Barista
Poplar Bluff, MO
04.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cashing, customer service, dishes, cleaning, making drinks and food, organizing and stocking.
Education
Associate Degree In Nursing - Nursing
Western Kentucky Community And Technical Collage
Paducah, KYHigh School Diploma -
Twin Rivers High School
Broseley, MO05.2024
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacology knowledge
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Interpreting and Processing Medication Orders
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Receiving incoming supplies
- Medication Storage Procedures
- Order Verification
- Drug Interaction Awareness
- Updating medication histories
- Interpreting orders
- Staff Development
Timeline
Pharmacy Technician
Walgreens
12.2023 - Current
Barista
Starbucks, Barista
04.2023 - 12.2023
Associate Degree In Nursing - Nursing
Western Kentucky Community And Technical Collage
High School Diploma -
Twin Rivers High School