Maddison Kieper
Ballston Spa,NY
Summary
Methodical worker with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
5
5
years of professional experience
Work History
Hostess
Dahmon Wood
James Island, SC
02.2022 - Current
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Restaurant Waitress/Hostess/Head Food Runner
Chris Fignar
Ballston Spa, NY
09.2017 - 01.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Restaurant Busser
Mylen Vesic
Ballston Spa, NY
06.2019 - 08.2020
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Education
Bachelor of Science - Exercise And Sports Science
Coastal Carolina University
Conway, SC05.2024
High School Diploma -
Ballston Spa High School
Ballston Spa, NY06.2020
Skills
- Large Party Preparation
- Covid Symptom Screening
- Opening and Closing Procedures
- Wait List Management
- Time Management and Prioritization
- Cleaning and Sanitizing
- Guest Greeting and Seating
- Personable and Friendly
- Verbal and Written Communication
- Reliable and Trustworthy
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Team Player
- Multitasking and Prioritization
- Creative Problem Solving
- Warm and Welcoming
- Conflict and Complaint Resolution
Timeline
Hostess
Dahmon Wood
02.2022 - Current
Restaurant Busser
Mylen Vesic
06.2019 - 08.2020
Restaurant Waitress/Hostess/Head Food Runner
Chris Fignar
09.2017 - 01.2021
Bachelor of Science - Exercise And Sports Science
Coastal Carolina University
High School Diploma -
Ballston Spa High School