Summary
Overview
Work History
Education
Skills
Timeline
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Maddison Wenger

San Antonio,TX

Summary

Dynamic and adaptable professional with a proven track record at Marriott, enhancing guest experiences and streamlining operations. Skilled in effective communication and technical proficiency, I excel in high-stress situations, ensuring customer satisfaction and operational efficiency. Demonstrated ability to lead teams and resolve issues, significantly improving service delivery and client relations.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Marriott
Temple, United States
08.2021 - 12.2023
  • Ensure that all guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions and assisting guest with there questions
  • On a daily basis I would email, fax and make copies when needed
  • Arrange all outgoing and incoming packages as well as mail and phone calls
  • Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the management; also completing all required safety training certificated

Cashier Shift Lead

Sol De Jalisco
Temple, United States
11.2018 - 08.2021
  • Managed cash register operations, ensuring accurate transaction and quick customer service
  • Resolving conflicts to maintain smooth operations
  • Trained new employees, enhancing team efficiency and customer satisfaction
  • Addressed customer inquiries and complaints, improving overall customer experience

Receptionist Intern

Medical Center West
Boerne, United States
06.2018 - 08.2018
  • Greet and assist patients, ensuring smooth check-in and out process, enhancing patient satisfaction
  • Manage appointments scheduling, and answering phone calls and directing them as such
  • Coordinate with medical staff to streamline operations, contributing to a collaborative work environment

Education

General Education -

Temple High School
Temple, Tx
06.2020

Skills

  • Strategic Decision Making
  • Customer Service Expertise
  • Effective Communication
  • Effective Teamwork
  • Effective Issue Resolution
  • Resilient in High-Stress Situations
  • Prioritized Task Management
  • Adaptable Learner
  • Technical Proficiency
  • Analytical Problem Resolution
  • Client Relations

Timeline

Guest Service Representative

Marriott
08.2021 - 12.2023

Cashier Shift Lead

Sol De Jalisco
11.2018 - 08.2021

Receptionist Intern

Medical Center West
06.2018 - 08.2018

General Education -

Temple High School

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