Maddox Dugan
Ross Dress for Less
Milliken,CO
1
year of professional experience
Front End Supervisor with expertise in customer service, staff training, and conflict management. Focused on enhancing customer experiences and maintaining efficient operations.
Work History
Front End Supervisor
11 Months- Supervised front-end operations, ensuring efficient customer service and checkout processes.
- Trained new staff on company policies, cash handling procedures, and customer engagement techniques.
- Managed daily cash reconciliation, maintaining accuracy in financial transactions.
- Monitored inventory levels at registers to minimize stockouts and optimize availability.
- Implemented strategies to enhance customer experience, resulting in increased shopper satisfaction.
- Collaborated with team members to resolve customer inquiries and complaints effectively.
- Conducted regular audits of front-end displays to ensure compliance with visual merchandising standards.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Education
High School Diploma
Skills
Customer service
Problem-solving skills
Cash register operation
Opening and closing procedures
Staff supervision
Training and mentoring
Conflict resolution
Timeline
Front End Supervisor
Ross Dress for Less
08.2025 - 07.2026Read More
Penn Foster Career School
High School Diploma
Read More