Maddox spangler
Makatewah Country Club
Cincinnati
2
years of professional experience
With my time spent working, I have perfected my ability at working with a team, helping new members learn, and following veteran employees' examples. Not only do I bring hustle and precision to any team I work on, but also can supply leadership and kindness to those who need it.
Work History
Server Assistant
5 Months- Collaborated with servers to deliver food and beverages promptly, ensuring customer satisfaction.
- Responded to customer inquiries and requests, fostering a welcoming environment.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Supported kitchen staff by restocking supplies and managing inventory efficiently.
- Trained new team members on service standards and operational procedures for consistency.
- Monitored table settings and performed pre-service duties for optimal readiness before events.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Trainer
1 Year 11 Months- Developed and delivered training sessions on customer service and operational excellence.
- Implemented training materials to enhance employee onboarding processes.
- Conducted assessments to evaluate trainee performance and progress.
- Assisted team members in mastering menu knowledge and food preparation techniques.
- Collaborated with management to identify training needs and gaps in skills.
- Provided ongoing support and mentorship to new hires during their acclimation period.
- Ensured compliance with health, safety, and operational standards through training initiatives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
Bachelor of Science - Construction Management
- Dean's List Fall semester 2025/ spring semester 2026
- Extracurricular Activities: Bearcat Marching band
- 3.3 GPA
Skills
Customer service
Hospitality service expertise
Food safety
Point of sale operation
Cash handling
Attention to detail
Teamwork and collaboration
Willing to learn
Responsible and trustworthy
Heavy lifting
Positive and friendly attitude
Timeline
Server Assistant
Makatewah Country Club
03.2026 - CurrentRead More
Trainer
Chick-fil-A
04.2024 - 03.2026Read More
University of Cincinnati
Bachelor of Science from Construction Management
Read More