Maddy Speights
Boulder,CO
Summary
Experience in marketing, restaurants, and retail. Marketing experience, which includes creating and executing effective marketing campaigns. Focus on delivering impactful results that elevate brand presence and customer engagement. Hospitality and service experience leading to a strong work ethic, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Piripi
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills,
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Marketing Specialist
ID Edge
06.2022 - Current
- Managed customer lists and marketing email campaigns
- Created email templates for marketing communications
- Processed customer responses and engaged with the inside sales team
- Managed customer feedback channels, improving product offerings and customer satisfaction.
- Tracked and managed customer database for digital marketing
- Increased lead generation with the creation and implementation of email marketing campaigns.
Babysitting
01.2016 - Current
- Caring for children
- Responsible for meal preparation, entertainment, and preparing for bed
- Providing transportation to activities and from school
- Providing overnight care for children when parents are out of town
- Responsible for ensuring safety and monitoring large groups
Dining Room Server
The Dunes Club
05.2024 - 08.2024
- Company Overview: Dining Room Server at an exclusive beach club
- Responsible for Dining Room set up according to each nights reservations and events
- Provided exceptional fine dining service to members each night
- Learn and be knowledgeable of frequent menu changes and wine lists
- Worked large events of up to 300 people
- Completed S.T.O.P training for
- Dining Room Server at an exclusive beach club
Hostess
Snooze
08.2023 - 05.2024
- Greeted and assisted customers
- Managed and coordinated waitlist during peak times
- Organized and packaged to go orders
- Assisted servers when needed
Brand Representative
Altar’d State
02.2022 - 01.2023
- Greeted customers and provided a professional and friendly first impression as they entered the store
- Maintained dressing rooms and worked with customers during fitting process
- Assisted customers with checkout
- Processed and pushed inventory to retail floor
- Responsible for giving all customers a positive experience while shopping and being a friendly face around the store
Sales Associate
Just Dandy
10.2020 - 01.2022
- Greeted customers as they walk in and helped them shop around the store
- Worked at fast pace environment during holidays and special events
- Responsible for opening, closing, as well as working the store by myself majority of the shifts
- Helped check in and tag inventory
- Ensured customers had a good experience when shopping at Just Dandy
Cashier/Gourmet sandwich maker
Organic Sandwich Company
07.2020 - 09.2020
- Received orders and handled payments, made customers sandwiches, customer service, and worked in the kitchen to make spreads for the sandwiches
- Helped with closing process after each shift
- Worked at a fast pace environment during lunch rush and weekends
- Worked 7 hour shifts on my feet and moving constantly
File Assistant
ID Edge
07.2019 - 07.2019
- Office administration project, assisted with filing
- Responsible for sorting and organizing customer invoices
Cashier/Food server
Mountain View Grill Stand
06.2018 - 08.2018
- Assisted owner with running bratwurst stand
- Responsible for taking orders, serving food and cashiering
- Helped with opening and closing of stand each shift
- Worked in fast paced environment at farmers market and Boulder County Fair
Education
Bachelor of Science - Strategic Communication
University of Colorado At Boulder
Boulder, CO05-2026
Skills
- Customer service
- Customer research
- Multitasking
- Problem-solving abilities
- Professionalism
- Time management
- Organization
- Collaborating with others
Timeline
Server
Piripi
09.2024 - Current
Dining Room Server
The Dunes Club
05.2024 - 08.2024
Hostess
Snooze
08.2023 - 05.2024
Marketing Specialist
ID Edge
06.2022 - Current
Brand Representative
Altar’d State
02.2022 - 01.2023
Sales Associate
Just Dandy
10.2020 - 01.2022
Cashier/Gourmet sandwich maker
Organic Sandwich Company
07.2020 - 09.2020
File Assistant
ID Edge
07.2019 - 07.2019
Cashier/Food server
Mountain View Grill Stand
06.2018 - 08.2018
Babysitting
01.2016 - Current
Bachelor of Science - Strategic Communication
University of Colorado At Boulder
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