Maddy Ruckel
Pickerington
Summary
Proficient server and shift manager with strong expertise in customer service, communication, and operational efficiency. Adept at prioritizing tasks to optimize workflow and enhance productivity. Demonstrated success in cultivating customer relationships and achieving elevated satisfaction levels in fast-paced restaurant settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Osteria
Columbus
09.2025 - 12.2025
- Provided excellent customer service to enhance dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Bartender Shift Manager
Pecan Penny's
Columbus
09.2025 - 12.2025
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Collected and organized daily till totals and tips.
Server
The Woodbury
Columbus
04.2023 - 08.2025
- Organized and prioritized tasks to meet service objectives efficiently.
- Promptly identified customer needs to ensure timely support.
- Facilitated a collaborative work environment by providing guidance to colleagues.
- Maintained cleanliness of dining area and tables throughout shifts.
Bartender Shift Manager
Local Cantina
Columbus
12.2021 - 02.2023
- Managed daily bar operations to ensure efficient service and customer satisfaction.
- Developed drink specials to enhance menu offerings and attract customers.
- Enforced health and safety regulations for alcohol service compliance.
Server/Bartender
South Village Grille
Columbus
05.2018 - 06.2022
- Trained new bartenders on drink preparation and bar operations.
- Handled cash transactions accurately during busy shifts.
- Developed good working relationships with fellow employees through effective communication.
Education
Bachelor of Arts - Psychology
Ohio University
Athens, Ohio, OH05-2018
Skills
- Customer service
- Financial transactions
- Training new staff
- Effective communication
- Problem solving
- Task prioritization
- Shift management
- Calm demeanor
- Sales techniques
Certification
Mental Health First Aid
Timeline
Server
Osteria
09.2025 - 12.2025
Bartender Shift Manager
Pecan Penny's
09.2025 - 12.2025
Server
The Woodbury
04.2023 - 08.2025
Bartender Shift Manager
Local Cantina
12.2021 - 02.2023
Server/Bartender
South Village Grille
05.2018 - 06.2022
Bachelor of Arts - Psychology
Ohio University