Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Hi, I’m
Madeleine Adams
Amherst,NY
Summary
Overview
4
years of professional experience
Work History
Tim Hortons
Supervisor
07.2023 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Supervised over 20 employees
Tim Hortons
Crew Team Member
02.2023 - 07.2023
Job overview
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Vector Marketing Company
Sales Representative
12.2022 - 06.2023
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
American eagle outfitters
Sales associate
10.2021 - 02.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
H&M Company USA Inc
Sales Associate
06.2021 - 09.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Vinal & Vinal Law And Publishing Company
Intern
01.2021 - 06.2021
Job overview
- Vinal and Vinal Law Firm
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
McDonald’s
Cashier
10.2020 - 06.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Panera Bread
Associate
06.2019 - 02.2020
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
Jamestown Community CollegeJamestown, NY
Some College (No Degree) from Political Science
University Overview
Buffalo Academy of The Sacred HeartBuffalo, NY
High School Diploma
06.2021
University Overview
Skills
- Job Assignments
- Leadership
- Training and Development
- Guest Satisfaction
- Inbound and outbound calling
- Negotiation
- Account management
- Quality assurance
Languages
Spanish
Professional Working
Additional Information
Additional Information
Former Vice President of Jack and Jill Inc.(Buffalo teen chapter)(2019-2021)
Timeline
Supervisor
Tim Hortons
07.2023 - Current
Crew Team Member
Tim Hortons
02.2023 - 07.2023
Sales Representative
Vector Marketing Company
12.2022 - 06.2023
Sales associate
American eagle outfitters
10.2021 - 02.2022
Sales Associate
H&M Company USA Inc
06.2021 - 09.2021
Intern
Vinal & Vinal Law And Publishing Company
01.2021 - 06.2021
Cashier
McDonald’s
10.2020 - 06.2021
Associate
Panera Bread
06.2019 - 02.2020
Jamestown Community College
Some College (No Degree) from Political Science
Buffalo Academy of The Sacred Heart
High School Diploma
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