MADELEINE BASS
Dallas,Tx
Summary
Dedicated and customer-focused professional with over 9 years of experience in the insurance and airline industries, seeking to contribute to Delta Airlines as a flight attendant by leveraging my expertise in customer service, safety, conflict resolution and team leadership to enhance the customer experience and operational efficiency.
Overview
14
14
years of professional experience
Work History
Flight Attendant
American Airlines
03.2025 - Current
- Provided exceptional customer service, addressing passenger needs and resolving issues promptly.
- Coordinated cabin operations to maintain efficient service during flights.
- Collaborated with pilot and ground crew to optimize boarding procedures and minimize delays.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Underwriter
GEICO
07.2015 - 02.2025
- Provided exceptional customer service while communicating information and non-renewals to policyholders.
- Reviewed over 100 policies daily, assessing risk, and determining acceptance or denial of insurability.
- Demonstrated an understanding of company guidelines and contracts to properly assess risk.
- Efficiently handled coverage verification requests and assisted with special projects.
- Maintained customer survey rating at 100%
Home Based Reservation Representative
American Airlines
02.2013 - 07.2015
- Booked and made changes to flight reservations.
- Assisted customers with baggage delays while providing exceptional customer service.
- Handled high-volume calls and resolved customer issues efficiently.
Front End Supervisor/Cashier
Kroger
11.2011 - 01.2013
- Handled cash register and customer service operations, weighed and coded items, performed price checks and ensured a tidy work environment.
- Assisted customers with bagging and provided excellent customer service.
Education
Business- Accounting 1 - undefined
University of Upper Iowa
Skills
- Customer Service
- Employee Engagement
- Safety
- Conflict Resolution
- Time Management
- Experience with travel regulations and compliance
- Knowledge of airline aircrafts
- Multitasking in high-pressure environments
- Adaptability
Timeline
Flight Attendant
American Airlines
03.2025 - Current
Underwriter
GEICO
07.2015 - 02.2025
Home Based Reservation Representative
American Airlines
02.2013 - 07.2015
Front End Supervisor/Cashier
Kroger
11.2011 - 01.2013
Business- Accounting 1 - undefined
University of Upper Iowa