MADELEINE BASS
Overview
14
14
years of professional experience
Work History
Flight Attendant
American Airlines
02.2025 - Current
- Ensured passenger safety through thorough pre-flight checks and adherence to emergency procedures.
- Delivered exceptional customer service by addressing passenger needs and resolving conflicts efficiently.
- Collaborated with cabin crew to enhance in-flight experience and maintain service standards.
Underwriter
GEICO
07.2015 - 02.2025
- Provided exceptional customer service while communicating information and non-renewals to policyholders.
- Reviewed over 100 policies daily, assessing risk, and determining acceptance or denial of insurability.
- Demonstrated an understanding of company guidelines and contracts to properly assess risk.
- Efficiently handled coverage verification requests and assisted with special projects.
- Maintained customer survey rating at 100%
Home Based Reservation Representative
American Airlines
02.2013 - 07.2015
- Booked and made changes to flight reservations.
- Assisted customers with baggage delays while providing exceptional customer service.
- Handled high-volume calls and resolved customer issues efficiently.
Front End Supervisor/Cashier
Kroger
11.2011 - 01.2013
- Handled cash register and customer service operations, weighed and coded items, performed price checks and ensured a tidy work environment.
- Assisted customers with bagging and provided excellent customer service.
Education
Business - Accounting 1
University of Upper Iowa
Skills
- Customer Service
- Food Safety
- Conflict Resolution
- Time Management
- Multitasking in high-pressure environments
- Adaptability
Timeline
Flight Attendant
American Airlines
02.2025 - Current
Underwriter
GEICO
07.2015 - 02.2025
Home Based Reservation Representative
American Airlines
02.2013 - 07.2015
Front End Supervisor/Cashier
Kroger
11.2011 - 01.2013
Business - Accounting 1
University of Upper Iowa