Madeleine Fournier
Oceanside,CA
Summary
Dynamic Shift Manager at Starbucks Coffee Company with a proven track record in conflict resolution and sales strategies. Enhanced team performance through effective delegation and training, while ensuring compliance with health regulations. Recognized for fostering a positive work environment and driving revenue growth by motivating staff to achieve goals.
Overview
11
11
years of professional experience
Work History
Shift Manager
STARBUCKS COFFEE COMPANY
08.2014 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Compliance Intern
Cranial Technologies
01.2025 - 05.2025
- Participated in quarterly reviews of company processes and controls, facilitating continuous improvement efforts.
- Provided timely responses to inquiries from both internal and external parties regarding specific aspects of our company''s approach towards regulatory matters.
- Analyzed data related to compliance activities, providing insights that contributed to more informed decision-making processes.
- Created easily accessible digital filing systems for important documents pertaining to regulatory guidelines and internal policies.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Education
Master of Science - Marketing
Arizona State University
Tempe, AZ12-2026
Health Care Compliance And Regulations
Arizona State University
Tempe05-2025
Skills
- Sales strategies
- Performance reviewing
- Compliance
- Inventory management
- Conflict resolution
- Customer service focus
- Cash handling
Timeline
Compliance Intern
Cranial Technologies
01.2025 - 05.2025
Shift Manager
STARBUCKS COFFEE COMPANY
08.2014 - Current
Master of Science - Marketing
Arizona State University
Health Care Compliance And Regulations
Arizona State University
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