Madeleine Frank
College Station
Summary
Dynamic hospitality professional with extensive hands-on experience in customer service, thriving in fast-paced environments while effectively multitasking. Proven ability to manage guest interactions with a focus on organization and cleanliness, creating a welcoming atmosphere that enhances overall guest satisfaction. Demonstrated success in varieties of workplaces and is always committed to making meaningful contributions.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Hostess and Food Runner
Georgios Chicago Pizzeria and Pub
South Barrington, IL
12.2024 - Current
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Engaged in friendly conversation with guests to foster an enjoyable atmosphere.
- Assisted servers in bussing tables during busy periods.
- Coordinated waiting list management to seat all parties promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled cash payments and reconciled daily transactions accurately.
Server
La Viva Cantina
Cypress, TX
10.2025 - 05.2026
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Dry Goods USA
Schaumburg, IL
05.2024 - 10.2024
- Collaborated with team members to create visually appealing merchandise displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently and accurately.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Front Desk Receptionist
Elements Massage
South Barrington, IL
06.2023 - 11.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Handled client inquiries and resolved issues promptly, improving overall service quality.
- Coordinated appointment scheduling and optimized therapist availability to enhance client satisfaction.
- Maintained accurate records of client transactions and appointments using practice management software.
Hostess and Barista
Wildberry Pancakes & Café
Hoffman Estates, USA
04.2023 - 10.2023
- Answered phone calls to manage reservations and resolve guest inquiries.
- Presented and explained drink menu, answering questions to educate customers.
- Assisted other departments during busy periods.
- Managed cash transactions at the register.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Upheld cleanliness standards for café areas and coffee preparation equipment, contributing to a welcoming environment.
- Handled money and register.
- Demonstrated flexibility by helping out in other departments as needed.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates05-2025
No Degree - Nutrition Sciences
Blinn College
Brenham, TX01-2027
Skills
- Customer service
- Greeting guests
- Teamwork
- Time management
- Organization
- Art
- Reliable and trustworthy
- Problem-solving
Certification
Food Handlers License
LANGUAGES
English: Native/ Bilingual
ACTIVITIES AND HONORS
Fellowship of Christian Athletes Student Leader, Golf, Basketball, Lacrosse, Volunteer Childcare at St. Hubert School, Babysitting, Art, National Honors Society
Timeline
Server
La Viva Cantina
10.2025 - 05.2026
Hostess and Food Runner
Georgios Chicago Pizzeria and Pub
12.2024 - Current
Sales Associate
Dry Goods USA
05.2024 - 10.2024
Front Desk Receptionist
Elements Massage
06.2023 - 11.2023
Hostess and Barista
Wildberry Pancakes & Café
04.2023 - 10.2023
High School Diploma -
Hoffman Estates High School
No Degree - Nutrition Sciences
Blinn College