Madeleine Welch
Makawao,HI
Summary
Hardworking customer service employee with experience and enthusiasm for helping others. Comfortable working in fast-paced environments, handling a demanding workload, and adapting to new work environments and tasks efficiently.
Overview
5
5
years of professional experience
Work History
Hostess
Vana Paia
Paia, HI
01.2024 - 05.2024
- Assisted servers in bussing tables when needed during busy periods.
- Tracked inventory of tableware, linens, and condiments, ensuring adequate supply levels at all times
- Organized the restaurant layout, floor plan, waitlist, and assisted customers with reservations and walk-in requests
- Greeted guests upon arrival and escorted them to their tables
- Answered phones promptly to record and confirm reservations
Front Desk Receptionist
Paia Inn Hotel
Paia, HI
01.2024 - 05.2024
- Provided administrative support such as filing documents, photocopying and scanning materials
- Handled cash and card transactions with accuracy
- Performed data entry into computer systems to maintain accurate records of customer information
- Responded to customer inquiries via phone, email, and in person
- Managed campaigns to grow followership on all social media accounts
- Made sure customers were given everything they needed for their stay
Hostess
Spago Four Seasons, Wolfgang Puck
Wailea, HI
06.2022 - 09.2023
- Greeted and escorted guests to seating area, furnished menus and highlighted daily specials
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered phones promptly to record and confirm reservations
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Tracked seated guests and available seating using computer-based and mobile reservation software
Server
Maui Poke Pro-Service
Lahaina, HI
06.2021 - 09.2021
- Received food orders from individuals and explained offerings
- Followed recipes and customer requests to prepare food and drinks
- Set up, restocked, and cleaned dining areas
- Assisted in the preparation of food items according to recipes and instructions
- Maintained accurate records of sales transactions for end-of-day reports
Health Food Store Cashier
Mana Foods
Paia, HI
01.2021 - 06.2021
- Maintained work area and kept cash drawer organized
- Counted and balanced cashier drawers
- Welcomed customers, offering assistance to help find store items
- Processed customer payments quickly and returned exact change and receipts
- Scanned items and checked pricing on cash register for accuracy
Barista and Food Service
Grandmas Coffee House
Kula, HI
09.2019 - 10.2020
- Received food orders from individuals and explained offerings
- Set up, restocked, and cleaned dining areas
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Prepared specialty coffee drinks and beverages, served baked goods and food to customers
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit
Education
Bachelor of Arts - Communications And Environmental Studies
University of California, Santa Barbara
Santa Barbara, CA05.2025
Skills
- Organization
- Effective Communication
- High-volume dining
- Store maintenance
- High-energy attitude
- Payment processing
- Problem solving and critical thinking
- Customer Service
Timeline
Hostess
Vana Paia
01.2024 - 05.2024
Front Desk Receptionist
Paia Inn Hotel
01.2024 - 05.2024
Hostess
Spago Four Seasons, Wolfgang Puck
06.2022 - 09.2023
Server
Maui Poke Pro-Service
06.2021 - 09.2021
Health Food Store Cashier
Mana Foods
01.2021 - 06.2021
Barista and Food Service
Grandmas Coffee House
09.2019 - 10.2020
Bachelor of Arts - Communications And Environmental Studies
University of California, Santa Barbara
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