Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madeleine Zogaib

Saint Augustine,FL

Summary

Dynamic and dedicated professional with extensive experience in customer service at Cantina Louie and Pour Mikes Coffee House. Proven ability to engage guests and resolve complaints with patience and empathy. Skilled in effective multitasking and operating espresso machines, ensuring a high-quality experience while maintaining a welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Hostess

Cantina Louie
03.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and seating guest simultaneously.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Barista

Pour Mikes Coffee House
07.2024 - 11.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

High School Diploma -

Bartram Trail High School
7399 Longleaf Pine Pkwy
05.2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Barista

Pour Mikes Coffee House
07.2024 - 11.2025

Hostess

Cantina Louie
03.2024 - Current

High School Diploma -

Bartram Trail High School

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Madeleine Zogaib