Madeleine Fournier
Oceanside,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2014 - Current
- Establishing store operational goals and track progress aligned to current priorities
- Implement plans to achieve business goals and record progress
- Thrive in ambiguity by adapting to changes in work
- Leading and motivating a team of 17 employees to contribute to a positive and productive team environment
- Analyze the business, identify trends and guide activity to enhance the customer and employee experience, thereby improving business results
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Bachelor of Science - Health Care Compliance and Regulations
Arizona State University
Tempe, Arizona 05-2025
Skills
- Training and mentoring
- Inventory control and record keeping
- Cash handling expertise
- Safety awareness
- Sales monitoring
- Shift reporting
- Strong verbal and written communication
- Complaint resolution
- Daily workflows
- Incidents management
- Strategic Planning
- Problem-solving abilities
Volunteer Experience
National Multiple Sclerosis Society, Registered volunteer for the 2024 fundraising programs and events to support individuals with Multiple Sclerosis. Cooperating with a collective group of passionate individuals providing support and making a difference in the MS society.
Timeline
Shift Supervisor
Starbucks
08.2014 - Current
Bachelor of Science - Health Care Compliance and Regulations
Arizona State University
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