Madeleine Fournier
Oceanside,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2014 - Current
- Establishing store operational goals and track progress aligned to current priorities
- Implement plans to achieve business goals and record progress
- Thrive in ambiguity by adapting to changes in work
- Leading and motivating a team of 17 employees to contribute to a positive and productive team environment
- Analyze the business, identify trends and guide activity to enhance the customer and employee experience, thereby improving business results
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Bachelor of Science - Health Care Compliance and Regulations
Arizona State University
Tempe, Arizona 05-2025
Skills
- Training and mentoring
- Inventory control and record keeping
- Cash handling expertise
- Safety awareness
- Sales monitoring
- Shift reporting
- Strong verbal and written communication
- Complaint resolution
- Daily workflows
- Incidents management
- Strategic Planning
- Problem-solving abilities
Volunteer Experience
National Multiple Sclerosis Society, Registered volunteer for the 2024 fundraising programs and events to support individuals with Multiple Sclerosis. Cooperating with a collective group of passionate individuals providing support and making a difference in the MS society.
Timeline
Shift Supervisor
Starbucks
08.2014 - Current
Bachelor of Science - Health Care Compliance and Regulations
Arizona State University
Similar Profiles
Jennifer SchlossnagleJennifer Schlossnagle
Store Manager at StarbucksStore Manager at Starbucks
Jasmine FallonJasmine Fallon
Barista at StarbucksBarista at Starbucks
Haley PattersonHaley Patterson
Barista at StarbucksBarista at Starbucks