Madelene Fluharty
Jacksonville,AR
Summary
I am dependable and loyal. I take pride in ensuring I am a vital part of a team and always willing to find a need and fill it. In everything I do I strive for excellence. I am ready to embark on a new career where I can strive to be an integral part of a team and grow my knowledge and skills.
Overview
13
13
years of professional experience
Work History
Optician
Maumelle Eye Care
Maumelle, AR
01.2024 - Current
- Provided comprehensive vision assessments to determine patient prescription requirements.
- Educated patients on eyewear options, lens types, and maintenance procedures.
- Conducted fittings for glasses and contact lenses, ensuring optimal comfort and accuracy.
- Collaborated with ophthalmologists to develop tailored treatment plans for patients.
- Oversaw inventory management of eyewear products and supplies to maintain stock levels.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained safe, clean and organized environment to increase patient comfort.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Optician
Heber Springs Eye Care
01.2020 - 01.2024
- Prepared work orders and instructions for optical lab to ensure lenses and frames are made properly.
- Evaluated patients’ facial measurements using proper tools and measuring devices.
- Advise patients on proper fit for medical devices
- Effectively communicating when patient desires and medical needs are not aligned to ensure they are receiving the medical devices proper for their situation
- Maintain HIPAA and Confidentiality according to clinic, state, and national standards.
- Maintain area in a clean and orderly manner to ensure patient experience is satisfactory to company standards
- Train and advise patients on proper usage and cleaning of glasses. Anticipate patient’s occupational habits and advise on modified care programs based on these lifestyle hazards.
- Worked with other team members to ensure effective communication on patient issues
- Use discrimination with patient issues to determine eligibility for warranties and communicating effectively to patient.
- Assess medical diagnosis and possible impact on vision to ensure expectations are known by patient before ordering to ensure satisfaction upon delivery
- Have tough conversations regarding needs vs desires and ensure that above anything, medical needs are met regardless of patient desires
- De-escalate situations and communicate effectively while investigating to find the root to the patient’s issues.
- Utilize effective communication to communicate delays, arrival, and issues with orders as well as answering phone calls and handling patient questions and concerns.
- Using an objective understanding of patient needs and clinical expectations to communicate effectively from ordering, dispensing, and maintenance of medical devices.
Optician
Little Rock Family Eye Care
01.2018 - 01.2020
- Prepared work orders and instructions for optical lab to ensure lenses and frames are made properly.
- Evaluated patients’ facial measurements using proper tools and measuring devices.
- Advise patients on proper fit for medical devices
- Effectively communicating when patient desires and medical needs are not aligned to ensure they are receiving the medical devices proper for their situation
- Maintain HIPAA and Confidentiality according to clinic, state, and national standards.
- Maintain area in a clean and orderly manner to ensure patient experience is satisfactory to company standards
- Train and advise patients on proper usage and cleaning of glasses. Anticipate patient’s occupational habits and advise on modified care programs based on these lifestyle hazards.
- Worked with other team members to ensure effective communication on patient issues
- Use discrimination with patient issues to determine eligibility for warranties and communicating effectively to patient.
- Assess medical diagnosis and possible impact on vision to ensure expectations are known by patient before ordering
- Utilize effective communication to communicate delays, arrival, and issues with orders as well as answering phone calls and handling patient questions and concerns.
- Using an objective understanding of patient needs and clinical expectations to communicate effectively from ordering, dispensing, and maintenance of medical devices.
Server
Outback Steakhouse
01.2015 - 01.2019
- Performed daily cleaning duties and ensured all areas were properly sanitized and stocked with supplies.
- Took orders from patrons tableside and over the phone and ensured customer service was up to company standards
- Ensured patrons orders and drinks were placed and brought to the table in a timely manner.
- Prepared checks and ensured proper payments received and processed.
- Verified patron identification to ensure minimum age is met for consumption of alcoholic beverages.
Customer Service
Kohls in Sherwood
01.2013 - 01.2015
- Greet customers and ascertain each customers needs to ensure customer received best service.
- Described merchandise and explained proper use, operation, and care of merchandise to customers.
- Maintained knowledge of current sales and promotions along with policies regarding payment and exchanges.
- Prepared merchandise for purchase and rentals.
- Ensured all areas were clean and arranged to ensure proper flow through store and maintain proper inventory numbers.
- Verified each register balance was correct and ensured charge slips, coupons, and vouchers were separated.
- Watched for and recognized security risks and thefts and made sure to know how to prevent or handle situations as they happened.
Education
High School Diploma -
Wilber D. Mills High School
Little Rock, AR05.2008
Skills
Customer Service
Excellent Communication Skills
Able to multitask
Attention to Detail
Phone communication
Able to use Microsoft Word and other clinical programs
Able to learn and perform new tasks
Crossed trained in all areas of optical clinic
Willing to continue my education in the optical field
Timeline
Optician
Maumelle Eye Care
01.2024 - Current
Optician
Heber Springs Eye Care
01.2020 - 01.2024
Optician
Little Rock Family Eye Care
01.2018 - 01.2020
Server
Outback Steakhouse
01.2015 - 01.2019
Customer Service
Kohls in Sherwood
01.2013 - 01.2015
High School Diploma -
Wilber D. Mills High School