Madeline Catalano
Dix Hills,NY
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Suffolk Credit Union
Commack, NY
06.2024 - Current
- Led team in enhancing member service experiences through training and development initiatives.
- Streamlined operational processes to improve efficiency and reduce wait times for members..
- Mentored staff on customer engagement techniques, resulting in improved satisfaction scores.
- Contributed to branch goal attainment by providing essential assistance and resources.
Senior Personal Banker
Suffolk Credit Union
Islandia, NY
12.2023 - 06.2024
- Resolved escalated customer issues and complaints in a professional and efficient manner, ensuring high levels of customer satisfaction
- Achieved and exceeded sales targets by cross-selling a range of banking products, resulting in increased revenue for the branch
- Educated customers on various banking products and services to meet their financial needs
- Handled a high volume of transactions with precision and attention to detail
- Developed strong relationships with customers by providing exceptional service and resolving any issues in a timely manner
Personal Banker II
Suffolk Credit Union
Commack, NY
08.2021 - 12.2023
- Provide personalized financial advice and solutions to clients based on their individual goals and needs
- Process transactions accurately and efficiently, ensuring compliance with regulatory requirements
- Assist in the training and mentorship of junior personal bankers to improve overall team performance
Bank Teller
Teachers Federal Credit Union
Huntington, NY
08.2019 - 06.2021
- Processed customer deposits, withdrawals, and transfers accurately and efficiently
- Assisted customers with account inquiries, resolved issues, and promoted banking products and services
- Collaborated with team members to meet branch goals and deliver exceptional customer service
- Balanced cash drawer daily, ensuring accuracy and compliance with bank procedures
Customer Service/Sales Lead
Kohls
Commack, NY
05.2018 - 08.2019
- Developed comprehensive training materials and conducted regular training sessions to improve product knowledge
- Collaborated with marketing and product development teams to provide valuable insights on customer preferences and market trends to enhance product offerings
- Resolved complex customer inquiries and complaints to ensure high levels of customer satisfaction and retention
Education
High School Diploma -
Commack High School
Skills
- Cash Handling
- Financial Services
- Serve Customer Needs
- Interpersonal Skills
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
Timeline
Assistant Manager
Suffolk Credit Union
06.2024 - Current
Senior Personal Banker
Suffolk Credit Union
12.2023 - 06.2024
Personal Banker II
Suffolk Credit Union
08.2021 - 12.2023
Bank Teller
Teachers Federal Credit Union
08.2019 - 06.2021
Customer Service/Sales Lead
Kohls
05.2018 - 08.2019
High School Diploma -
Commack High School