Madeline Dollander
Chapel Hill,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on new responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs.
Overview
3
3
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
01.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Insider
Marco's Pizza
06.2021 - 12.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared dough from scratch using old world recipe and added toppings, cheese, and sauce for unique pies.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Justice Tween Brands
08.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2026
High School Diploma -
Marvin Ridge High School
Waxhaw, NC06.2022
Skills
- Coordination
- Sales Expertise
- Time Management
- Guest Relations Management
- Complex Problem-Solving
- Social Perceptiveness
- Computer Proficiency and Microsoft Office
- Policy and Procedure Adherence
- Billing and Payment Processing
Timeline
Server
Firebirds Wood Fired Grill
01.2022 - 07.2023
Insider
Marco's Pizza
06.2021 - 12.2021
Sales Associate
Justice Tween Brands
08.2020 - 12.2020
Bachelor of Science - Psychology
University of North Carolina At Chapel Hill
High School Diploma -
Marvin Ridge High School
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