Madeline Doran

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided primary customer support to internal and external customers.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.

- Provided daily care for nephew (ages 3-5), supporting emotional, behavioral, and developmental needs in a home setting.

Demonstrated patience and consistency while handling challenging routines like extended mealtimes and resistance to bath time.

- Built trust and structure through

positive reinforcement, gentle communication, and flexibility.

Developed problem-solving skills and resilience while helping a young child navigate daily transitions and regulate emotions.

• Helped management keep adequate supply on hand by notifying of shortages.
• Promoted additional items with beverages, increasing store sales.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Worked with floor team and managers to meet wide range of customer needs.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.

• Worked with floor team and managers to meet wide range of customer needs.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Set up new sales displays each week with fresh merchandise.

• Helped customers complete purchases, locate items, and join reward programs.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Assisted customers with returns, refunds and resolving transaction issues.