MADELINE FARLOW
Broken Arrow,OK
Summary
Energetic and highly motivated Inside Sales Representative successful at exceeding inbound call performance benchmarks. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships. Remains focused on professional development.
Overview
4
4
years of professional experience
Work History
Inside Sales Specialist
Hilti North America
Tulsa, OK
06.2023 - Current
- Inbound Customer service line, dedicated to supporting Hilti Account Managers
- Knowledgeable in salesforce and CIC processes
- Provided customers with product information, pricing and availability.
- Contributed ideas for improving internal processes related to sales operations.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- During my first year in role I exceeded to goals and expectations set for me
Learning & Development Intern
Hilti North America
Tulsa, OK
05.2022 - 08.2022
- Collaborated with 30 + Product managers to ensure their content on our training platform was relevant and up to date
- Collaborated with directors and regional managers on projects directly associated with the Learning and Development team
- Shadowed multiple departments including Customer Service, Recruiting, Onboarding, Training and more.
- Assisted in the development of new training materials and processes
- Researched training trends and competitor strategies to continually develop employee training
Waitress
Ranchers Club Steakhouse
Stillwater, OK
11.2021 - 05.2023
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers and founders Ranchers Club
Sales Associate
Sun And Ski Sports
Tulsa, OK
12.2020 - 02.2022
- Assist customers, clean sales floor, and arranged new merchandise
- Organize the sales floor for upcoming sales and promotions
- Communicate with other Sun and Ski locations throughout the nation to collaborate on transfer sales
- Was recognized as one of the top 3 sales associates in the nation 3 weeks in a row.
Education
Bachelor of Science in Business Administration - General Business
Oklahoma State University
Stillwater, OK05.2023
Skills
- Solution coordination
- Excellent time management
- Exceptional customer service
- Analytical Thinking
- Interpersonal Communication
- Organized and Efficient
Leadership Involvment
- Kappa Kappa Gamma Alumnae
- Panhellenic Recruitment Counselor
- Kappa Kappa Gamma Nominating Committee
Timeline
Inside Sales Specialist
Hilti North America
06.2023 - Current
Learning & Development Intern
Hilti North America
05.2022 - 08.2022
Waitress
Ranchers Club Steakhouse
11.2021 - 05.2023
Sales Associate
Sun And Ski Sports
12.2020 - 02.2022
Bachelor of Science in Business Administration - General Business
Oklahoma State University