Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madeline Gallo

Boca Raton,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining service operations at Longhorn Steakhouse. Excelled in guest relations and effective multitasking, demonstrating a blend of interactive communication skills and precise cash handling. Achieved notable efficiency in guest seating and service prioritization, contributing to a positive dining experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Longhorn Steakhouse
10.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

Longhorn Steakhouse
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Marshals
06.2022 - 09.2022
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Cashier

A&LP Deli
06.2021 - 07.2021
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions accurately.

Education

Associate of Arts - Biological Sciences

Florida Atlantic University
Boca Raton, FL
04.2028

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Interactive communication skills
  • Guest Engagement
  • Special requests handling
  • Guest Relations
  • Food Running
  • Guest Seating
  • Service prioritization

Accomplishments

  • National Honors Society 2017-2024
  • Deans list 2023-2024
  • A.A received in High school
  • Graduated with over a 3.4 GPA

Certification

  • Photoshop (Adobe) Certification

Timeline

Hostess

Longhorn Steakhouse
10.2022 - Current

Server

Longhorn Steakhouse
10.2022 - Current

Cashier

Marshals
06.2022 - 09.2022

Cashier

A&LP Deli
06.2021 - 07.2021

Associate of Arts - Biological Sciences

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Madeline Gallo