Madeline Godinez
Melrose Park,IL
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Dr. Laura E. Loya- Frank , MD
Melrose Park, IL
04.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Processed patient intake forms, verifying insurance information accurately.
- Supported daily office operations by organizing files and managing office supplies.
- Provided front desk support, creating a welcoming environment for patients and visitors.
- Developed familiarity with medical terminology to enhance communication with healthcare providers.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Team Associate
Target
Melrose Park, IL
11.2021 - 10.2025
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
- Executed daily operational tasks to ensure efficient store performance and customer satisfaction.
- Assisted in training new associates on company procedures and best practices for customer service.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate
Abercrombie & Fitch Kids
Oak Brook, IL
08.2020 - 05.2023
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in visual merchandising to maximize product visibility and drive sales performance.
- Trained new associates on store policies, procedures, and customer engagement strategies.
- Managed inventory levels through effective stock organization and replenishment practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed strong relationships with customers to understand their needs and preferences effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Order Taker
Moretti Ristorante Pizzeria
Chicago, IL
01.2020 - 08.2020
- Processed customer orders accurately using point-of-sale systems.
- Maintained product knowledge to assist customers with inquiries and recommendations.
- Coordinated order fulfillment with kitchen staff to ensure timely delivery.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Welcomed customers and provided quick and attentive service.
- Accurately performed cash register operations to process and receive payments and issue change.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Described menu items in detail and educated customers about meal options.
Education
High School Diploma -
Proviso East High School
Maywood, ILSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Records management
- Proficient in TotalMD & Medware
- Customer service
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Dr. Laura E. Loya- Frank , MD
04.2025 - Current
Team Associate
Target
11.2021 - 10.2025
Sales Associate
Abercrombie & Fitch Kids
08.2020 - 05.2023
Order Taker
Moretti Ristorante Pizzeria
01.2020 - 08.2020
High School Diploma -
Proviso East High School