Madeline Kurek
Mount Vernon,OH
Summary
Proven hospitality professional with (four years) experience in enhancing dining experiences at Three Tigers Mau Chau restaurant in Granville, Ohio. Excelled in customer service and effective multitasking, significantly improving restaurant efficiency. Demonstrated exceptional phone etiquette and interactive communication, ensuring seamless reservation processes and support for dining area readiness. Skilled in fostering positive first impressions through genuine enthusiasm and professional demeanor. Energetic Hostess, courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Three Tigers
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Associate of Arts - Nursing
The Ohio State University
Columbus, OH05.2028
High School Diploma -
Granville High School
Granville Ohio05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Interactive communication skills
Certification
- CNA - Certified Nurse Assistant
Clinical Experience
- Attained skills necessary to provide quality nursing care.
- Hardworking and energetic; flexible and adapts easily.
- Remains calm under pressure.
- Maintain critical thinking skills essential to providing excellent patient care.
- Personable with a positive attitude, interfaces effectively with patients, family, and nursing staff.
Timeline
Hostess
Three Tigers
06.2023 - Current
Associate of Arts - Nursing
The Ohio State University
High School Diploma -
Granville High School