Madeline Langley
Fairview Park,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Southwest Urology
Middleburg Heights, Oh
08.2022 - Current
- Assisted with team leadership and coordination efforts.
- Facilitated lab and radiology orders efficiently.
- Managed inventory and ordered office supplies as needed.
- Utilized EMR databases including MD Suites, Uro-Chart G4, and Centricity for patient management.
- Trained new reception staff on office protocols and software applications for enhanced efficiency.
- Processed patient registrations and maintained up-to-date electronic health records.
- Reviewed and updated patient insurance details and health histories.
- Coordinated patient scheduling, check-in, check-out, and payment processes for billing.
Receptionist
Hippler Family Dentistry
Lakewood, OH
02.2022 - 08.2022
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Collected copays and account balances. Assisted patients with payment processing.
- Managed incoming phone calls to ensure efficient communication and customer service.
- Scheduling procedures
- Maintained cleanliness and organization of waiting room to enhance visitor experience.
Mental Health Worker
Ohioguidestone
Cleveland, OH
08.2018 - 05.2020
- Executed Individual treatment plans to identify client needs and preferences
- Facilitated educational sessions for families on effective coping strategies for mental health management.
- Provided direct support to individuals experiencing mental health challenges through crisis intervention and therapeutic techniques.
- Conducted regular assessments to monitor client progress, adjusting strategies as necessary for optimal outcomes.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Outreach Worker
Frontline Services
Cleveland, OH
06.2018 - 09.2018
- Formulated strategic outreach plans to engage potential clients effectively.
- Facilitated housing, healthcare, and employment search processes for individuals in need.
- Executed comprehensive intake assessments and needs evaluations to identify client requirements.
- Facilitated community engagement programs to enhance service access for underserved populations.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
Education
Bachelor of Arts - Social Work
Cleveland State University
Cleveland, OH06.2018
Associate of Applied Science - Undecided
Cuyahoga Community College
Cleveland, OH05.2015
High School - College Prep
Fairview High School
Fairview, Oh06.2012
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Office administration
Appointment setting
HIPAA compliance
Microsoft office
Electronic medical records
Medical office administration
Co-payment collection
Petty cash management
Customer service
Problem-solving
Computer proficiency
Data entry
Administrative support
Documentation and recordkeeping
Clerical support
Medical records maintenance
Electronic recordkeeping
Scheduling tests and procedures
Staff leadership
Timeline
Medical Receptionist
Southwest Urology
08.2022 - Current
Receptionist
Hippler Family Dentistry
02.2022 - 08.2022
Mental Health Worker
Ohioguidestone
08.2018 - 05.2020
Outreach Worker
Frontline Services
06.2018 - 09.2018
Bachelor of Arts - Social Work
Cleveland State University
Associate of Applied Science - Undecided
Cuyahoga Community College
High School - College Prep
Fairview High School