Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Martinez

Georgetown,Texas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Shift Manager

Papa John's Pizza
01.2020 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Exercised good judgement and decision-making in escalating concerns and resolving issues.

Sales Associate

Adidas
05.2021 - 03.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection. sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information
  • Completed daily recovery tasks to keen areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Team Member

Creamistry
03.2019 - 01.2020
  • Assisted customers with product selection and ordering processes.
  • Provided customer service support to ensure satisfaction
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Monitored expiration dates on food items for freshness assurance
  • Rotated through series of different stations based on team needs.
  • Upheld high standards of productivity and quality in operations.

Education

High School Diploma -

Stony Point High School
Round Rock, TX
05.2021

Skills

  • Staff Development
  • Sales Techniques
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Time Management
  • Brand Management
  • Team Leadership
  • Inventory Control
  • Upselling
  • Order Processing
  • Merchandise Display
  • Stocking and Replenishing
  • Customer Service
  • Product Promotions
  • Friendly and Outgoing
  • POS System Operation
  • Relationship Building
  • Verbal and Written Communication
  • Product Recommendations
  • Money Handling
  • Store Opening and Closing
  • Flexible Schedule
  • Reliable and Punctual
  • Multi-Tasking Strength

Timeline

Sales Associate

Adidas
05.2021 - 03.2023

Shift Manager

Papa John's Pizza
01.2020 - Current

Team Member

Creamistry
03.2019 - 01.2020

High School Diploma -

Stony Point High School

Similar Profiles

CREATE PROFILE
Madeline Martinez