Customer-focused Retail Associate with over two years of experience in fast-paced environments. Strong communicator and team player, skilled in problem-solving and maintaining composure during busy periods. Committed to fostering positive relationships with customers and colleagues to enhance loyalty and collaboration.
Work History
Sales Associate
2 Years 4 Months
Dicks Sporting Goods Distribution Center | 07.2024 - Current
Assisted teammates with stocking, sorting, and staging items for efficient outbound shipments.
Adapted quickly to changing priorities, supporting peak-volume order processing and replenishment tasks.
Followed safety procedures and equipment guidelines to maintain secure, efficient operations.
Communicated inventory issues clearly to supervisors to support accurate product movement.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Verified product codes, quantities, and packaging details to maintain inventory accuracy.
Organized assigned work areas to improve workflow and reduce handling delays.
Education
High School Diploma
West Aurora High School | Aurora, IL | 05.2026
3.5 GPA
cum laude graduate
Extracurricular Activities: Tennis
Extracurricular Activities: Orchestra Band
National Honors Society Member
Deans Scholarship Recipient
Skills
Customer service
Teamwork and collaboration
Problem-solving skills
Time management
Multitasking strength
Inventory management
Relationship building
Strong work ethic
Flexibility
Flexibility
Accomplishments
Heart of a Blackhawk award, during season I was given this award due to my punctuality, kindness, personality, sportsmanship, inclusiveness , leadership, and coachability.