Hi, I’m
Madeline Powers
Kennesaw,GA
Summary
Driven by a strong passion for utilizing skills in the service industry to create a positive impact, the pursuit of opportunities to apply expertise and contribute to the dynamic realm of food and beverage marketing is an active goal. With a solid background encompassing 5 years in the service industry, abilities in consumer relations and the delivery of exceptional customer service have been refined. Renowned for adeptness at providing personalized and professional narratives surrounding food, beverages, and overall dining experiences, a consistent commitment to ensuring utmost patron satisfaction is evident.
Overview
5
years of professional experience
Work History
Yeppa & Co
Server
04.2023 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers, wine bottles, and mixed drinks to enhance sales numbers.
- Average 23% tip ratio
Cutter's Pub
Bartender
01.2023 - 03.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Depalma's Italian Restaurant
Server
04.2022 - 03.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported needs of 6-person wait, staff, who attended to specific needs of countless customers daily for upper-class restaurant with social relevancy and intentionality
On The Rocks
Bartender
10.2021 - 12.2021
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Shamrock Prosthetics
Intern/Receptionist
05.2021 - 09.2021
Job overview
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Learned about creation and development of prostheses and correct way to interact with patients in kind and tact manner.
Provino's Italian Restaurant
Server
11.2019 - 08.2021
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Kennesaw State UniversityKennesaw, GA
Bachelor of Business Administration in Marketing from Marketing
12.2025
University Overview
- 4.0 GPA
University of GeorgiaAthens, GA
No Degree from Psychology
12.2022
University Overview
- Delta Phi Epsilon Member
North Cobb High SchoolKennesaw
High School Diploma
05.2020
University Overview
- Honor Roll Freshmen-Senior Year
- Zell Miller Scholarship Recipient
- Hope Scholarship Recipient
- Completed AP courses in Psychology, World History, Calculus AB, etc.
- Professional Development: Work-Study Program
- 4.2 GPA
- National Honor Society Member and Community Service Chair
- Extracurricular Activities: Beach Volleyball, Newspaper
Skills
- Sales Techniques
- Customer Service and Rapport
- Item Promotion
- Sales Expertise
- Beverage Preparation
- Patron Experiences
- Conflict and Complaint Resolution
- Guest Seating
- Food Sales and Promotion
- Wine Service
- Wine and Liquor Service
- Anticipating Guest Needs
References
Nicolette Knipe (Yeppa & Co General Manager) - (760) 774-3556
Scott Nearing (Depalma's Italian Restaurant Manager) - (678) 446-0231
Steve (Provino's Italian Restaurant Manager) - (678) 232-2122
Timeline
Server
Yeppa & Co
04.2023 - Current
Bartender
Cutter's Pub
01.2023 - 03.2023
Server
Depalma's Italian Restaurant
04.2022 - 03.2023
Bartender
On The Rocks
10.2021 - 12.2021
Intern/Receptionist
Shamrock Prosthetics
05.2021 - 09.2021
Server
Provino's Italian Restaurant
11.2019 - 08.2021
Kennesaw State University
Bachelor of Business Administration in Marketing from Marketing
University of Georgia
No Degree from Psychology
North Cobb High School
High School Diploma
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