Madeline Romero
Lexington,SC
Summary
Skilled Patient Advocate adept at collaborating with insurance companies and patients to resolve billing issues. Certified in ICD-9 and ICD-10 coding processes. Over 3 years working in Healthcare office environments.
Overview
10
10
years of professional experience
Work History
Patient Account Specialist
Palmetto Infusion Services
West Columbia
10.2021 - Current
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Patient Accounting Specialist
Virtual Business Office
West Columbia, SC
02.2021 - 10.2021
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Hospitality Team Member
Tru By Hilton
Harbison, SC
02.2020 - 09.2020
- Used hydraulic and steam devices to remove wrinkles from garments.
- Assisted with unloading and loading customer laundry items.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Child Development Specialist
Independent
Gaston, SC
01.2017 - 02.2020
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assessed student progress and provided feedback on educational development.
- Created and developed lesson plans to meet students' academic needs.
Cashier and Customer Service Specialist
The Home Depot
Lexington, SC
01.2015 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Child Development Specialist
Indepedent
Gaston, SC
01.2014 - 01.2015
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assessed student progress and provided feedback on educational development.
- Created and developed lesson plans to meet students' academic needs.
Education
Certification - Medical Billing And Coding
US Career Institute
Fort Collins, CO02.2021
Skills
- Medical Terminology
- Collections
- Medical Billing
- Account Resolutions
- HIPAA Understanding
- Electronic Health Records Systems
- Payment Processing
- Coding Expertise
Timeline
Patient Account Specialist
Palmetto Infusion Services
10.2021 - Current
Patient Accounting Specialist
Virtual Business Office
02.2021 - 10.2021
Hospitality Team Member
Tru By Hilton
02.2020 - 09.2020
Child Development Specialist
Independent
01.2017 - 02.2020
Cashier and Customer Service Specialist
The Home Depot
01.2015 - 01.2017
Child Development Specialist
Indepedent
01.2014 - 01.2015
Certification - Medical Billing And Coding
US Career Institute