Madeline Roote
Seattle,WA
Summary
Ambitious lifelong kitchen pro with proven track record of creating successful food service operations, managing staff and increasing guest satisfaction through attentive care in all areas. Extensive experience in menu design, ordering supplies and creating innovative solutions to a variety of exciting challenges. Well-versed in hospitality standards and natural knack for building relationships with guests.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Manager
Valley Cities Counseling and Consultation
Seattle, WA
01.2023 - Current
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and customer service best practices.
- Developed daily meal plans in accordance with dietary restrictions and client preferences.
- Managed inventory processes to maintain optimal stock levels and reduce waste.
- Implemented new procedures to enhance kitchen efficiency and improve service delivery.
- Monitored food quality and presentation, ensuring consistency across all offerings.
- Collaborated with interdisciplinary teams to support holistic client care through nutrition programs.
- Frequently held meetings with staff to enhance customer service skills and ensure compliance with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Created engaging and effective reading materials for patients with more sensitive dietary requirements so they could feel comforted by a certain level of personalized care
Kitchen Manager
Operation Sack Lunch
Seattle, WA
02.2020 - 01.2023
- Managed kitchen operations to ensure consistent food quality and presentation.
- Developed and implemented standard operating procedures for food safety compliance.
- Trained and mentored kitchen staff on culinary techniques and best practices.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Partnered with over 50 different shelters, care facilities, rehabilitation centers and day programs to provide exemplary nutrition services for over 4,000 unique individuals with a variety of dietary restrictions.
Lead Dietary Aide
Memorial Hermann
Houston, TX
07.2013 - 01.2020
- Supervised daily meal preparation and service for patients, ensuring adherence to dietary guidelines.
- Trained and mentored new dietary aides on food safety protocols and kitchen operations.
- Coordinated with dietitians to implement patient-specific meal plans effectively.
- Monitored inventory levels, assisting in ordering supplies to maintain operational efficiency.
- Implemented process improvements that enhanced food quality and presentation for patient meals.
- Led team meetings to address workflow challenges, fostering a collaborative work environment.
- Ensured compliance with health regulations during food handling and storage practices.
- Developed training materials that streamlined onboarding processes for new staff members.
- Assisted in the preparation of special events or catering requests, showcasing versatility and adaptability in various kitchen settings.
Skills
- Customer service
- Regulatory compliance
- Sanitation standards
- Food safety management
Certification
Certified Food Protection Manager
Food Handlers Certification
Timeline
Food Service Manager
Valley Cities Counseling and Consultation
01.2023 - Current
Kitchen Manager
Operation Sack Lunch
02.2020 - 01.2023
Lead Dietary Aide
Memorial Hermann
07.2013 - 01.2020