Madeline Sanchez
The Parlour Inc
Oceanside,CA
1
Certification
6
years of professional experience
Organized and detail-oriented with a strong ability to keep salon operations running smoothly. Experienced in front desk management, retail sales, and delivering excellent customer service. Skilled in facials, waxing, makeup, lash applications, brow tinting, and microdermabrasion. A licensed esthetician ready to bring my skills and energy into a more challenging and rewarding role.
Work History
Front Desk Manager
1 Year 9 Months- Placed orders with multiple retailers to maintain inventory levels and organized stock to ensure a neat, efficient retail display.
- Proficient in Canva to design and maintain store websites, create compelling social media content, and support brand engagement.
- Assist colleagues proactively and willingly to ensure smooth salon operations and excellent teamwork.
- Assisted clients by handling phone calls and messages, scheduling appointments, managing check-ins and check-outs, providing product knowledge, and offering beverage service to enhance the customer experience.
Front Desk Staff Member
3 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Experience in retail sales with product and memberships.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
Shift Manager
6 Months- Improved overall team production by effectively delegating tasks and providing clear instruction.
- Oversaw daily operations while managing multiple projects simultaneously.
- Performed data entry and administrative duties such as filing, scanning documents, and updating databases.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Lead
2 Years- Trained new hires in the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Operated and kept a clean working environment.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
Front of House Staff Member
3 Months- Greeted and welcomed visitors in a professional manner while managing multiple tasks at the same time.
- Processed payments received from customers via cash or card transactions accurately and efficiently.
- Can handle fast paced and stressful workdays.
- Learned better communication and listening skills, and the importance of coordination.
Shift Lead
10 Months- Assisted customers with inquires orders and complaints in a timely manner.
- Developed experience in helping difficult customers and complicated situations.
- Maintained a clean work environment while adhering to safety regulations and sanitization standards.
- Ensured customer satisfaction by providing excellent service at all times.
Education
FACIAL SPECIALTY PROGRAM
HIGH SCHOOL DIPLOMA
Skills
Sales
Cleaning and organization
Fast learner
Customer service expertise
Attention to detail
Certification
Licensed Esthetician
Timeline
Front Desk Manager
The Parlour Inc
02.2025 - CurrentRead More
Front Desk Staff Member
Hand and Stone Massage and Facial
08.2024 - 11.2024Read More
Shift Manager
The Loop
02.2024 - 08.2024Read More
Shift Lead
The Cheesecake Factory
01.2022 - 01.2024Read More
Front of House Staff Member
Chick Fil A
09.2021 - 12.2021Read More
Shift Lead
Papa Murphy Take and Bake Pizza
11.2020 - 09.2021Read More
Allen D Nease
HIGH SCHOOL DIPLOMA
Read More
Florida State College of Jacksonville
FACIAL SPECIALTY PROGRAM
Read More