Madeline Sluck
Farmington Hills,MI
Summary
Professional server with strong customer service skills and a drive to improve constantly. Keeps a clean and organized work space for team and guest, while also providing the best experience for everyone. Has experience in resolving guest complaints with grace and providing refunds, order changes, or guest credits.
Overview
4
4
years of professional experience
Work History
Server
Bad Brads BBQ
Livonia, MI
04.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, optimizing workflow during peak hours to enhance dining experience.
- Resolved customer complaints promptly, demonstrating conflict resolution skills and commitment to guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Carryout Specialist
Bad Brads BBQ
Livonia, MI
01.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Sales Associate
Pacific Sunwear
Novi, MI
11.2021 - 11.2022
- Maintained visual merchandising standards to drive sales and attract customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Farmington High School
Farmington Hills, MISkills
- Strong work ethic
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Menu memorization
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Performance improvement
Timeline
Server
Bad Brads BBQ
04.2024 - Current
Carryout Specialist
Bad Brads BBQ
01.2023 - 04.2024
Sales Associate
Pacific Sunwear
11.2021 - 11.2022
High School Diploma -
Farmington High School