Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madeline Rammal

Grand Rapids,MI

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Account Manager

Terryberry
01.2023 - Current
  • Manage 200 accounts in the US, while maintaining extreme attention to detail and customer service.
  • Provide support both general and technical to customers who utilize Terryberry's legacy software, "AwardChoice"
  • Relationship building and client retention
  • Coordinating orders and delivery with multiple departments.
  • Evaluated customers' potential needs to make appropriate recommendations

Account Manager

Baudville Brands
01.2022 - 01.2023
  • Managed accounts across 8-10 states. Midwest and east coast.
  • Placed outbound calls to check on customers' sales satisfaction and offer additional support
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
  • 5-star customer service rating on Trustpilot

Assistant Store Manager

Free People
01.2020 - 01.2022
    • Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
    • Increased sales by overseeing successful promotional strategies and in-store events
    • Resolved escalated customer service issues by coordinating solutions between sales and operations teams
    • Developed and strengthened teams through thoughtful sales floor leadership and personnel management.

Lead Business Office Coordinator

Mercy Health Infectious Disease
01.2015 - 01.2020
    • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
    • Communicated with clients daily and responded to administrative requests
    • Consistently kept insurance eligibility and verification above 80%.
    • Super user for two EMR hospital rollouts (EPIC and Athena)

Education

B.S - Business Administration

Aquinas College
Grand Rapids, MI
05.2015

Skills

    • Client Relationship Building
    • Organizational Skills
    • Problem-Solving
      • Project Management
      • Salesforce, Excel, Sharepoint
      • Territory Management

Accomplishments

  • Super User with EPIC, Athena, Nextgen EMR systems
  • Google Project Management Coursera June 2023
  • Hubspot Sales Aug 2022

Certification

  • Google Project Management, Coursera - June 2023
  • Hubspot Sales August 2022

Timeline

Customer Account Manager

Terryberry
01.2023 - Current

Account Manager

Baudville Brands
01.2022 - 01.2023

Assistant Store Manager

Free People
01.2020 - 01.2022

Lead Business Office Coordinator

Mercy Health Infectious Disease
01.2015 - 01.2020

B.S - Business Administration

Aquinas College

Similar Profiles

CREATE PROFILE
Madeline Rammal