Madelyn Feliciano
New Britain,CT
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Returns Processor
Macys Logistics
10.2021 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Provided documentation and calculations to support inventory distribution decisions.
- Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
School Bus Monitor
Dattco Inc.
02.2018 - 09.2021
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Warehouse Worker
All Mail Direct
10.2015 - 04.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Performed general housekeeping and cleaning tasks.
Education
No Degree - Phlebotomy
Tunxis Community College
Farmington, CT08.2021
High School Diploma -
Trina Padilla De Sanz
Arecibo P.R.05.1999
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Warehouse Operations
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
Timeline
Returns Processor
Macys Logistics
10.2021 - Current
School Bus Monitor
Dattco Inc.
02.2018 - 09.2021
Warehouse Worker
All Mail Direct
10.2015 - 04.2017
No Degree - Phlebotomy
Tunxis Community College
High School Diploma -
Trina Padilla De Sanz