Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Johnson

Cartersville,GA

Summary

I am experienced with being able to deal with customer care, and directing them professionally to where they need to go or what they need to do. Working as a front desk receptionist as taught me amazing social skills, and how to deal with different types of people. This has taught me problem solving skills which are needed in customer service jobs. I have experience in typing in medical information while a patient is speaking to me, if it's via phone or in person. I am an overall very dedicated person who will always go the extra mile to assist others.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Peachtree Immediate Care
01.2020 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Front Desk Receptionist

Terminus Wake Park
03.2019 - 08.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Education

Still in School (online) - Major Criminal Justice, Minor in Cyber Security

Kennesaw State University
Kennesaw, GA
05.2024

Skills

  • Greet Guests
  • Time Management
  • Social Perceptiveness
  • Customer Service
  • Hospitality Service
  • Complex Problem-Solving
  • Telephone Etiquette
  • Sensitive Information Handling
  • Active Listening

Timeline

Front Desk Receptionist

Peachtree Immediate Care
01.2020 - 06.2020

Front Desk Receptionist

Terminus Wake Park
03.2019 - 08.2019

Still in School (online) - Major Criminal Justice, Minor in Cyber Security

Kennesaw State University

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Madelyn Johnson