Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Jurek

Madison Heights,MI

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

13
13
years of professional experience

Work History

Merchandising Manager

Ulta Salon and Cosmetics
Warren, MI
06.2022 - Current
  • Assisted in developing visual displays for stores according to corporate guidelines.
  • Prepared reports on sales figures, inventory levels, customer feedback, for senior management review.
  • Developed strategies for product positioning and pricing based on market analysis.
  • Reviewed store performance data and made adjustments accordingly.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Provided ongoing training for staff members on how best to utilize merchandise resources.
  • Assisted customers in locating desired items and provided advice on product features.

Shift Lead

Eastern Market Brewing Company
Detroit, MI
06.2021 - 06.2022
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Handled cash register transactions accurately while providing excellent customer service.

Beauty Advisor

Sephora
Ann Arbor, MI
04.2016 - 06.2021
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.

Server Trainer

Hopcat
Ann Arbor, MI
12.2015 - 04.2016
  • Coached staff members on best practices for optimizing server performance levels.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server

Bd's Mongolian Barbeque
Ann Arbot, MI
07.2010 - 09.2015
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

High School Diploma -

Pioneer High School
Ann Arbor, MI
06-2007

Some College (No Degree) - Apparel And Textile Marketing

Eastern Michigan University
Ypsilanti, MI

Skills

  • Monitoring Inventory
  • Identifying Sales Trends
  • Inventory Management
  • Retail Display Setup
  • Relationship Building

Timeline

Merchandising Manager

Ulta Salon and Cosmetics
06.2022 - Current

Shift Lead

Eastern Market Brewing Company
06.2021 - 06.2022

Beauty Advisor

Sephora
04.2016 - 06.2021

Server Trainer

Hopcat
12.2015 - 04.2016

Server

Bd's Mongolian Barbeque
07.2010 - 09.2015

High School Diploma -

Pioneer High School

Some College (No Degree) - Apparel And Textile Marketing

Eastern Michigan University

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Madelyn Jurek