Madelyn Lopez
Miami,FL
Summary
Dedicated professional with strong relationship-building and time management abilities in high-pressure restaurant settings. Demonstrated success in managing tables of various sizes while maintaining accuracy and exceptional service. Committed to fulfilling customer needs, enhancing satisfaction, and fostering long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Miller's Ale House
Jacksonville, Florida
10.2025 - 01.2026
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Processed cash transactions and payments swiftly to ensure efficient service.
- Upsold specials and promotions, contributing to increased sales revenue.
Server
Mr. Purple
New York, New York
06.2024 - 03.2025
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Delivered exceptional customer service to maintain high standards of satisfaction.
- Processed monetary transactions accurately, adhering to company cash handling procedures.
- Demonstrated enthusiasm and knowledge regarding restaurant menu and products.
Bartender
Mango's Tropical Cafe
Miami, FL
03.2022 - 05.2024
- Delivered exceptional customer service by greeting patrons warmly.
- Prepared cocktails according to established recipes, serving wine and both draft and bottled beer.
- Managed bar area, including cocktail design, menu creation, inventory control, and regulatory compliance.
- Adhered to alcohol awareness procedures to prevent intoxication and ensure guest safety.
Education
Coral Gables High
Skills
- Customer service and support
- Bilingual communication
- Cash handling expertise
- Team collaboration
- Time management
- Relationship management
- Attention to detail
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Miller's Ale House
10.2025 - 01.2026
Server
Mr. Purple
06.2024 - 03.2025
Bartender
Mango's Tropical Cafe
03.2022 - 05.2024
Coral Gables High