Madelyn McConnell
Foley,AL
Summary
I am a committed professional by helping people handle emotionally-charged, life-threatening, and dangerous situations. I am knowledgeable about dispatch procedures and policies, which have helped me be successful at keeping callers calm and gathering required information to support fire, medical, and other first responder actions. I am skilled in working under pressure and adapting to new situations and challenges to best enhance our community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunicator
Baldwin County 911
06.2021 - Current
- Leverage radio, telephone, computerized, and electronic equipment to dispatch law enforcement, fire, and medical units to the scene of an emergency.
- Field stressful calls while entering information into CAD for police, fire, and EMS personnel.
- Adapt and modify standard techniques, procedures, and criteria to solve complex problems.
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read MDS, caller information, and document details in CAD.
- Quickly learns new skills and applies them to daily tasks, improving efficiency, and productivity.
- Demonstrates respect, friendliness, and willingness to help wherever needed.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Foley High School
Foley, AL06.2020
Skills
- Problem-Solving
- Critical Thinking
- Decision-Making
- Active Listening
- Teamwork and Collaboration
- Information documentation
- Relationship Building
- Effective Communications
- Adaptability and Flexibility
- Mentoring and Coaching
Certification
- NCIC/CJIS certified
- PST-II
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- CPR
Timeline
Telecommunicator
Baldwin County 911
06.2021 - Current
High School Diploma -
Foley High School