Madelyn Miller
Macomb,MI
Summary
Versatile professional with hands-on experience in fast-paced environments. Known for exceptional problem-solving and communication skills, consistently delivering superior service while managing multiple responsibilities. Committed to fostering a collaborative team atmosphere and enhancing patient experience.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Michigan Institute of Urology P.C.
Utica, MI
08.2024 - 05.2025
- Greeted and assisted patients, ensuring a welcoming atmosphere at the front desk.
- Managed appointment scheduling using electronic health record system for efficient patient flow.
- Processed patient check-ins and check-outs, maintaining organized records and confidentiality standards.
- Adapted quickly to changing priorities in a fast-paced clinical environment, demonstrating flexibility in responsibilities.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed patient portals and updated information.
Waitress
Esplendido Mexican Cuisine - Pizza & Spirits
Shelby, MI
06.2023 - 05.2024
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed food and beverage orders for diverse clientele.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed cash register operations, handling payments and balancing daily transactions.
- Trained new waitstaff on restaurant procedures, menu items, and customer service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Utica High School
Utica, MIHigh School Diploma -
Florida Atlantic University
Boca Raton, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Work prioritization
- Multitasking and organization
- Decision-making
- Problem-solving
- Greeting and seating clients
- Relationship building
- Courteous and professional
- Customer complaint resolution
Timeline
Front Desk Receptionist
Michigan Institute of Urology P.C.
08.2024 - 05.2025
Waitress
Esplendido Mexican Cuisine - Pizza & Spirits
06.2023 - 05.2024
High School Diploma -
Utica High School
High School Diploma -
Florida Atlantic University