Madelyn Mulroy

Mentor Salt Cave

11.2018 - Current

Built long-lasting client relationships through excellent customer service and consistent followups.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Managed beginning and end-of-day procedures, as well as shift changes, and special projects.