Madelyn Schellhammer
Fredericksburg,PA
Summary
Hardworking hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Sucessful at answering phones and helping servers with anything they may need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Snitz Creek Brewery
Annville, PA
01.2024 - Current
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Crew Member
Wendys Fast Food
Jonestown, PA
09.2022 - 01.2023
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Organized and restocked supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Packed fast food products in approved containers, cups and bags.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
Sandwich Artist
SUBWAY®Restaurants
Lebanon, PA
06.2022 - 08.2022
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Answered guest questions, delivering most accurate and updated information available.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Education
High School Diploma -
Northern Lebanon Senior High School
Fredericksburg, PA06-2024
Skills
- Complaint Handling
- Server Support
- Customer Service
- Guest Engagement
- Reservations Management
- Food Running
- Guest Seating
- Restroom Servicing
- Positive and professional
- Takeout order processing
- Menu Memorization
- Check payment processing
- Table Bussing
Certification
- OSHA Certified
- RAMP Certified
- CPR and First Aid Certified
Timeline
Hostess
Snitz Creek Brewery
01.2024 - Current
Crew Member
Wendys Fast Food
09.2022 - 01.2023
Sandwich Artist
SUBWAY®Restaurants
06.2022 - 08.2022
High School Diploma -
Northern Lebanon Senior High School
- OSHA Certified
- RAMP Certified
- CPR and First Aid Certified
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