Madelynn Elizabeth Filson

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• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Provided recommendations, made selections, and assisted in finding or acquiring merchandise tailored to customer needs and preferences
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Served in the Universities coronavirus Task force as a representative of the student body, responsible for making decisions concerning Covid-19 policy during the pandemic
• Functioned as a medium in developing solutions to problems brought forward by the student body.
• Served as a link between the government executive board and student body by documenting concerns, relaying student requests to the administration, and maintaining a positive relationship with the student body.
• Served as a member on multiple committees (i.e
• Constitutional Audit Committee, Elections Committee, Budget and Funding Committee, Coronavirus Taskforce, Faculty Senate, Appeals Committee) to actively communicate, problem-solve, and provide an unbiased perspective on matters about each committee
• Collaborated with administration, faculty, and university departments to create positive changes on campus for the betterment of students and faculty (e.g
• The proposal and approval of a mental wellness day for all students, created an amendment to the University constitution to ensure integrity in student government by preventing student government executive and congress members from maintaining their position if convicted of a student conduct code violation, etc.)

• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Placed special orders and called other stores to find desired items
• Ticketed, arranged and displayed merchandise to promote sales
• Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balance in cash drawers, and making deposits
• Exchange merchandise for customers and accept returns
• Communicated and interacted with customers to ensure customer satisfaction and referred any related complaints to supervision

• Served food or beverages to patrons, and prepared or served specialty dishes at tables as required
• Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server stations, taking out trash, or checking and cleaning the bathroom
• Checked with customers to ensure that they were enjoying their meals and took action to correct any problems
• Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change
• Communicated and interacted with customers to ensure customer satisfaction and referred any related complaints to supervision

• Planted, sprayd, weeded, fertilized, and watered plants, shrubs, and trees, using hand tools and gardening tools
• Observed plants' leaves and noted their coloring to detect the presence of insects or disease
• Dug, cut, and transplanted seedlings, cuttings, trees, and shrubs
• Cleaned work areas, and maintained grounds and landscaping
• Communicated and interacted with customers to ensure customer satisfaction and referred any related complaints to supervision