Madelynne Garcia
Houston,TX
Summary
My goals are to obtain a position within a reputational company where I may gain experience and knowledge to improve my skillset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Express Corporate Housing LLC
05.2018 - 10.2023
- Communicated with proper channels daily to ensure that tasks required for completion were carried out per company standard
- Coordinated communication efforts during critical incidents, keeping management informed of progress towards resolution and minimizing negative impact on client relations.
- Served as a subject matter expert on specific products or services, providing high-level support to both clients and fellow team members.
- Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Researched and identified solutions to problems as well as dispute any discrepancies in order to minimize financial loss.
- Generated reports to track performance and analyze trends.
- Collaborated with vendors and clients to locate missing components and resolve advanced problems.
- Identified trends in customer feedback, recommending improvements to management for better service delivery.
- Participated in regular performance evaluations, embracing constructive feedback to improve skills and enhance personal growth.
Curbside/e-Commerce
HEB
10.2017 - 05.2018
- Operating the FAST system and gathering all items per designated order in a given time frame
- Efficiently multi-tasking and completing all duties given daily
- Making sound judgment on necessary substitution items and contacting customers if items are unavailable
- Successfully migrated e-commerce platform without disruption to daily operations or customer experience.
- Worked to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Maintained working knowledge of company products, services and promotions.
- Distributing orders to multiple customers that arrive for pick up, communicating with them and resolving any issues that arise such as missing items or substitutions.
Assistant Service Manager
HEB
08.2016 - 10.2017
- Managing service department and its employees, while efficiently multi-tasking and operating the DASHBOARD system
- Compiled a report of all broken machinery or merchandise and confirming the repair of said machinery or merchandise.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Audited 40 partners weekly; monitored service staff performance, offering constructive feedback and setting goals for professional growth.
Cashier
HEB
08.2015 - 08.2016
- Used POS system to enter orders, process payments and issue receipts.
- Maintaining strong product knowledge and understanding of target and regular customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
Education
A.A. in Sociology -
Sam Houston State University
Huntsville, TXB.A. in Sociology -
University of Houston/ Downtown
Houston, TXSkills
- Strong Communication
- Proficient in Outlook, MS Word, and Excel
- Highly motivated
- Reliable
- Customer Relationship Management (CRM)
- Decision Making
- Problem Solving
- Process Improvement
- Adaptability
Activities
I am a full-time mother to 2 wonderful children, and much of my free time consists of I also greatly enjoy crafting as a hobby to engage my creative side and use my hands. While I attended SHSU, I volunteered my time at a local animal shelter where I cared for cats and dogs. In high school as well as now, I explored my passion of photography and won many awards for my work, including a Silver Key in the Scholastic Art, A Medal in the Visual Art Scholastic Event and numerous Writing Awards for my literary works.
Timeline
Customer Support Specialist
Express Corporate Housing LLC
05.2018 - 10.2023
Curbside/e-Commerce
HEB
10.2017 - 05.2018
Assistant Service Manager
HEB
08.2016 - 10.2017
Cashier
HEB
08.2015 - 08.2016
A.A. in Sociology -
Sam Houston State University
B.A. in Sociology -
University of Houston/ Downtown
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