MADGE JOSEPH
Orlando,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Case Management Technician
Orlando Health Central Hospital
05.2024 - Current
- Supported the Care Management department by coordinating patient care activities, assisting case managers, and facilitating discharge planning in compliance with hospital protocols.
- Entered, updated, and maintained patient information, referrals, and discharge arrangements with a high degree of accuracy.
- Assisted with insurance verification, prior authorization tracking, and follow-up communication with post-acute care providers.
- Served as primary coverage for the department secretary desk, answering multi-line phone systems, routing calls, and managing departmental calendars.
- Prepared, scanned, and uploaded documentation into Epic to ensure HIPAA-compliant record keeping.
- Liaised between care management, nursing units, physicians, and outside agencies to expedite patient services and discharge needs.
- Generated and reviewed Epic reports to track patient status, length of stay, and service utilization for the care management team.
- Precept and train new hires, providing hands-on orientation to department workflows, Epic processes, and hospital policies to ensure smooth onboarding.
Guest Service Representative
Orlando Health Dr. P. Phillips Hospital
11.2022 - 05.2024
- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers.
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Answered incoming calls promptly and courteously, providing accurate information about the hospital services.
- Greeted and welcomed guests in a warm and friendly manner.
- Maintained cleanliness of lobby area throughout shift.
- Welcomed arriving guests and patients to hospital to complete arrival and check-in procedures.
Food Service Attendant
Orlando Health Dr. P. Phillips Hospital
03.2022 - 11.2022
- Restocked shelves with supplies throughout shift as needed.
- Maintained a clean and sanitary work area, including washing dishes, wiping counters, and sweeping floors.
- Assisted in stocking inventory such as beverages, condiments, utensils, napkins.
- Operated cash register efficiently to process payments from customers.
- Demonstrated knowledge of food safety regulations and protocols, ensuring all food items were prepared and served in accordance with health codes.
- Checked temperatures of refrigerators and freezers regularly to ensure food was stored at the proper temperature.
- Followed all safety guidelines for handling hot foods or sharp objects during preparation process.
Fulfillment/ Customer Service Associate
Lowe's Home Improvement
09.2019 - 03.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
- Improved and increased store sales through positive attitude and knowledge of products.
- Described and explained merchandise and operation of merchandise to customers.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
Cashier/Server
Disney's Animal Kingdom
06.2018 - 09.2019
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Memorized menu to help diners make informed meal choices.
Education
Associate of Science - Medical Laboratory Science
Lake-Sumter State College
Leesburg, FL12.2025
Skills
- Transaction management
- Collaborative teamwork
- Strong verbal communication
- Adaptability and flexibility
- Customer service orientation
- Computer literacy
- Active listening
- Cash handling experience
LANGUAGES
French Native
Haitian Creole Native
Timeline
Case Management Technician
Orlando Health Central Hospital
05.2024 - Current
Guest Service Representative
Orlando Health Dr. P. Phillips Hospital
11.2022 - 05.2024
Food Service Attendant
Orlando Health Dr. P. Phillips Hospital
03.2022 - 11.2022
Fulfillment/ Customer Service Associate
Lowe's Home Improvement
09.2019 - 03.2022
Cashier/Server
Disney's Animal Kingdom
06.2018 - 09.2019
Associate of Science - Medical Laboratory Science
Lake-Sumter State College
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