Madi Stevenson
Fredericksburg,VA
Summary
I am a professional hospitality worker, ready to excel in a fast-paced environment. I hold a track record in ensuring exceptional customer service and satisfaction. I also have a strong focus on teamwork and adaptability, consistently meeting changing needs. I am also skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Lastly, I am reliable, with a positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
O'Neill's Grill
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Pharmacy Clerk
Giant Pharmacy
05.2024 - 08.2024
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- maintained a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Restaurant Hostess/To-Go Server
Mellow Mushroom
05.2021 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Merchandise Associate
HomeGoods
06.2019 - 05.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing, as well as working the register and selling credit cards.
Education
Bachelor of Science - Health Services Administration
James Madison University
Harrisonburg, VA05-2026
Skills
- Strong work ethic
- Effective time management
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
O'Neill's Grill
08.2024 - Current
Pharmacy Clerk
Giant Pharmacy
05.2024 - 08.2024
Restaurant Hostess/To-Go Server
Mellow Mushroom
05.2021 - 08.2022
Merchandise Associate
HomeGoods
06.2019 - 05.2021
Bachelor of Science - Health Services Administration
James Madison University
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